At Woodlands Whimsy, we take pride in offering high-quality MeowBaby® products that bring joy to your little ones. However, we understand that sometimes a return or exchange may be necessary. Please review our policy below.

Return Eligibility

You may return an item under the following conditions:

• Timeframe: The product must be returned within 30 days of the original order date.

• Condition: Items must be unused, undamaged, and include all original labels and packaging.

• Exceptions: Personalized items cannot be returned.

Initiating a Return

To start a return, please email us at [your email address] with the following information:

• Your order number

• The item(s) you wish to return

• Reason for the return

We will provide you with the appropriate return address for our warehouse.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

Refunds

Once your return is received and inspected, we will process your refund. Please allow 3–7 business days for the refund to appear on your original payment method.

Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with your order number and photos of the issue. We will arrange for a replacement or refund as appropriate.

If you have any questions or need further assistance, please don't hesitate to contact us at [your email address].